General
M.Aviann shoes are distinguished by their combination of elegance and comfort. Each pair is meticulously handcrafted by skilled artisans using high-quality materials, ensuring both style and durability.
Our shoes are handcrafted in facilities that are known for their expert craftsmanship and commitment to quality, utilizing materials from world-renowned suppliers.
Please refer to our detailed sizing guide on each product page. Our sizes are based on standard US and EU measurements to help you find the perfect fit.
While our current collections focus on premium natural materials, we are always exploring new, sustainable materials and methods to include in future collections.
Shipping
Yes, currently we offer free shipping within the USA only.
Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your shipment on our website.
If your order hasn’t arrived within the expected delivery timeframe, please contact our customer support for assistance. We will help track down your order and resolve any issues promptly.
Returns
We offer free returns and exchanges within 7 days of delivery for orders within the contiguous U.S. Items must be unworn, undamaged, in resellable condition, and in their original packaging. Returns made between 8-14 days from delivery will incur a $10 flat shipping fee per item. Final sale items (purchases with 20% or more discount) are not eligible for returns or exchanges. Please see our full return policy here.
To start a return or exchange, visit our Return Center and follow the instructions to generate your return label. Ensure your item meets our return conditions before sending it back.
All items purchased with a discount of 20% or more are considered final sale and cannot be returned or exchanged. Please ensure you review the sizing guide carefully before purchasing sale items.