General
What makes M.Aviann shoes unique?
M.Aviann shoes are distinguished by their combination of elegance and comfort. Each pair is meticulously handcrafted by skilled artisans using high-quality materials, ensuring both style and durability.
Where are M.Aviann shoes made?
Our shoes are handcrafted in facilities that are known for their expert craftsmanship and commitment to quality, utilizing materials from world-renowned suppliers.
How do I know which size to order?
Please refer to our detailed sizing guide on each product page. Our sizes are based on standard US and EU measurements to help you find the perfect fit.
Does M.Aviann offer vegan or eco-friendly shoes?
While our current collections focus on premium natural materials, we are always exploring new, sustainable materials and methods to include in future collections.
Shipping
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the contiguous United States. Please note that shoes discounted by 20% or more incur a flat shipping fee of $7.99. Final Sale items and certain promotional purchases may have separate terms, which will be clearly stated at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your shipment on our website.
What should I do if my order hasn’t arrived yet?
If your order hasn’t arrived within the expected delivery timeframe, please contact our customer support for assistance. We will help track down your order and resolve any issues promptly.
Returns
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be unworn, undamaged, and returned in their original packaging.
A $4.95 return processing fee per shipment applies. Returns must be sent using our prepaid return label.
Please place the shoe box inside a proper shipping box. Packages returned without proper packaging may incur a $20 restocking fee.
Items marked Final Sale are not eligible for return or exchange.
How do I initiate a return or exchange?
To start a return or exchange, visit our Return Center and follow the instructions to generate your return label. Ensure your item meets our return conditions before sending it back.
Can I return sale items if they don’t fit?
Items marked Final Sale are not eligible for return or exchange.
All other eligible items may be returned within 30 days of delivery, provided they are unworn, undamaged, and returned in their original packaging.
A $4.95 return processing fee per shipment applies. Complimentary exchanges are available within the same 30-day return window, subject to product availability.
